How can we help?

Contact support

Email fleck-support@getveld.ai. We will respond as quickly as we can.

Please do not send private journal text or recordings unless support specifically needs an example and you are comfortable sharing it. A synthetic example is usually enough.

Download Fleck

Subscriptions and billing

Restore: Open Fleck Settings and choose Restore Purchases. Restore uses the Apple or Google account that originally made the purchase.

Switching platforms: App Store and Google Play purchases do not automatically transfer between iPhone and Android because Fleck does not have a user account that links the two stores. Contact support before purchasing again on a different platform if you need help.

Manage or cancel: Choose Manage Subscription in Fleck Settings, or open your App Store or Google Play subscription settings. Deleting Fleck does not cancel a subscription.

Charges and refunds: Apple or Google handles charges and refund eligibility for purchases made through its store. Contact the store shown on your receipt. Veld does not receive your full payment-card details.

AI services and saved journal data

Stop future AI processing: In Fleck Settings, turn off Use AI services. This also turns off automatic daily-sketch generation. It stops new AI requests but cannot recall content already processed.

Delete saved audio but keep text: Use the saved-audio deletion action for a recorded fleck. The transcript remains in your journal.

Delete a fleck: Deleting or discarding a fleck removes it from local journal storage. For a recorded fleck, the saved local audio file is removed too. If a generated or stale daily sketch used that fleck, Fleck also removes the dependent sketch so deleted content does not remain there.

Export: Choose Export Journal in Settings to create a Markdown text export. Original audio files are not included. After export, the file is controlled by the app or destination you select in the share sheet.

Subscription privacy request: Choose Privacy data request in Settings. Fleck prepares an email with the pseudonymous RevenueCat support identifier needed to locate your subscription customer record. Support may require verification before processing the request. Deleting that record does not delete local journal data or cancel an App Store or Google Play subscription.

Backups and sync: Fleck does not currently provide a user-created account or Fleck cloud sync. Journal data is stored in app storage and may be copied or restored by device backups according to your iPhone or Android settings.

Report a problem

When you email support, include:

• your device model and operating-system version;
• the Fleck version and build shown at the bottom of Settings;
• what you were trying to do and what happened instead;
• whether the problem happens again after reopening Fleck; and
• whether you installed Fleck from the App Store or Google Play.

Privacy, terms, and common questions

Fleck stores your journal on your device and asks permission before future transcription or AI-sketch processing. Outside services are used as described in our policies.